01About these terms
These terms apply to your use of swahilispice.co.ke and to booking enquiries made with Swahili Spice Hostel, Mombasa, Kenya. By using this website or sending us an enquiry, you agree to these terms. If you do not agree, please do not use the website.
02Enquiries are not reservations
Sending a booking enquiry through our form, WhatsApp, phone or any other channel does not confirm a reservation. A reservation is confirmed only when our team has replied to confirm availability, the rate and the details of your stay, and any conditions we tell you about at that point (such as a deposit) have been met.
We will do our best to reply promptly, but we can’t guarantee availability until we have confirmed it with you.
03Rates, payment and cancellations
Rates depend on the dates, room type and number of guests, and may change. The rate that applies to your stay is the one we confirm when we confirm your reservation.
Payment methods, any deposit, and the cancellation, amendment and refund conditions for your booking will be explained to you before your reservation is confirmed. Please make sure you understand them before you agree to the booking.
04Your stay
Guests are asked to:
- provide accurate details when booking and checking in, including identification where required by law;
- follow the house rules shared with you at booking or on arrival;
- treat staff, other guests and the property with respect;
- take reasonable care of their own belongings.
We may decline or end a stay where a guest’s behaviour puts the safety, security or comfort of others at risk, or where the law requires it.
05Website information and images
We work to keep the information on this website accurate and up to date, but details such as facilities, room types and availability may change. If a particular detail matters to you, please confirm it with us before booking.
Photographs on this website are illustrative and show the wider Swahili coast and East African hospitality. They are not photographs of Swahili Spice Hostel’s actual rooms, facilities or premises unless we clearly say so. See our photo credits.
06Intellectual property
The Swahili Spice Hostel name, logo, written content and website design belong to us. You may view and share pages for personal, non-commercial use, but you may not copy or reuse our content or branding without our permission. Third-party photographs are used under their own licences (see photo credits).
07Third-party services and links
This website links to services we don’t control, such as WhatsApp and Google. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their content or availability.
08Liability
We provide this website “as is”. To the extent permitted by law, we are not liable for any loss arising from your use of the website or from relying on its content, or for temporary unavailability of the website. Nothing in these terms limits any rights you have under Kenyan consumer protection law, or any liability that cannot legally be excluded.
09Governing law
These terms are governed by the laws of Kenya, and any dispute will be subject to the jurisdiction of the Kenyan courts. We always prefer to resolve any concern directly first, so please talk to us.
10Changes and contact
We may update these terms from time to time. The version on this page applies from the “last updated” date shown. For any questions, contact us on 0794149805 or WhatsApp 0794149805.